Bill Pay Frequently Asked Questions
i-Health makes it easy and convenient to pay your bill. From the main page of our website, click on the Pay Bill link at the top of the page. You can pay online by eCheck, VISA, American Express, MasterCard or Discover. Be sure to have your statement and payment method readily available when making your payment.
If you have any questions regarding your billing statement, please call our Customer Service Team at 952.512.5625.
Q. I received services at PYAM. Why does my explanation of benefits (EOB) and statement indicate services were provided by Infinite Health Collaborative?
A. PYAM is one of multiple physician practices that operate under the legal business name of Infinite Health Collaborative. Although our legal business name has changed, we will continue to offer the comprehensive solution for your pediatric care. PYAM will continue to be operate under the name “Pediatric and Young Adult Medicine” even though our legal business name has changed.
Q. When will I receive my first statement?
A. PYAM will submit a claim on your behalf to your insurance carrier. After your insurance provider processes your claim, PYAM will send you a statement outlining any out-of-pocket costs you may have. Your statement will include any deductibles and/or co-insurance amounts you may owe. You will receive a statement approximately 30 days after you receive services. Co-payments are due at the time of service.
Q. Should I bring my insurance card with me?
A. Yes, PYAM will need the information on your insurance card to correctly file a claim with your insurance company. You will be asked to present your insurance card at each visit.
Q. Do I need a prior authorization?
A. The need for a prior authorization differs by insurance plan and the type of procedure or service being provided. PYAM will initiate the prior authorization request from your insurance company for you; however, it is your responsibility to make sure that you have prior authorization before receiving certain health care procedures and/or services.
Q. Why didn’t my insurance company cover my entire bill?
A. Out-of-pocket expenses are determined by your insurance plan during claim processing. These amounts may include co-payments, deductibles, and/or co-insurance. If you have questions or don’t agree or understand the amounts you owe, please contact your insurance company directly as they determine patient responsibility amounts for any services provided to you based on your insurance plan contract.
Q. When do I become responsible for my bill?
A. You are responsible for your bill at the time you receive services from PYAM. We will work with you and your insurance company to get all eligible benefits processed in a timely manner. We will send you a statement approximately 30 days after you receive services for any patient responsibility amounts you may owe.
Q. I have received my first statement and I am not able to pay my entire balance. Does PYAM/IHC allow flexibility in payment terms?
A. While PYAM encourages patients to pay in full after your first statement, we understand that some may need flexible payment options. PYAM does offer some limited payment plans based on your balance. Length of time allowed is also based on your balance. If you need greater flexibility than what PYAM can offer, we do have a relationship with Care Credit. More information on Care Credit can be found on our website.